Overcoming Resistance to Change
Education and Communication
- This tactic assumes that the source of resistance lies in misinformation or poor communication.
Participation
- Prior to making a change, those opposed can be brought into the decision process.
Facilitation and Support
- The provision of various efforts to facilitate adjustment.
Negotiation
- Exchange something of value for a lessening of resistance.
Manipulation and Cooperation
- Twisting and distorting facts to make them appear more attractive.
Coercion
- The application of direct threats or force upon resisters.